Effective Date: May 03, 2025

Welcome to SYNGROC UNIT OF SYNTEXX, your trusted online grocery store. This Customer Policy outlines the rights, responsibilities, and expectations for all customers using our platform. By accessing or using our website and mobile app, you agree to comply with this policy.

1. Account Registration

• - Customers must create an account to place orders.


• - Providing accurate and up-to-date information (name, contact details, and delivery address) is mandatory.


• - SYNGROC reserves the right to suspend or terminate accounts that violate our policies.

2. Ordering & Payments

• - Orders can be placed via the website or mobile app.


• - Customers must review their cart before confirming an order.


• - Payments can be made via COD, UPI, credit/debit cards, and other available payment methods.


• - Orders are processed only after successful payment (for prepaid orders).

3. Order Cancellation & Modification

• - Orders can be canceled or modified before dispatch.


• - Orders cannot be canceled once dispatched.


• - Refunds, if applicable, will follow our Refund Policy.

4. Delivery & Shipping

• - Delivery timelines vary by location and item availability.


• - In case of delays, customers will be informed promptly.


• - If the customer is unavailable at delivery, a re-attempt may be scheduled, or the order may be canceled with applicable charges.

5. Return & Refund Policy

• - Returns are accepted for defective, expired, or incorrect products within 24 hours of delivery.


• - Perishable items such as dairy and fresh produce are non-returnable unless damaged upon delivery.


• - Refunds (if eligible) will be credited to the original payment method within 7 business days.

6. Product Quality & Safety

• - All products are sourced from reputed and verified suppliers.


• - If a product is damaged or substandard, customers must report it to our support team immediately.

7. Customer Support

• - Email: support@syngroc.com


• - Phone: +91 98755 48066


• - Live Chat: Available via website and mobile app

8. Privacy & Data Protection

• - Customer data is handled in accordance with our Privacy Policy.


• - We do not share or sell customer data with third parties.

9. Fraud & Misuse

• - Fake orders, misuse of promo codes, or fraudulent payments will result in account suspension.


• - SYNGROC reserves the right to take legal action for any form of fraud or misuse.

10. Policy Amendments

• - This policy may be revised from time to time.


• - Continued use of our services implies acceptance of any updates.

Thank you for shopping with SYNGROC UNIT OF SYNTEXX. We are committed to providing you with a smooth and satisfying grocery shopping experience.