Effective Date: May 03, 2025

Welcome to SYNGROC, your trusted online grocery shopping platform. These Terms and Conditions govern your use of our website and mobile application. By accessing or using our services, you agree to abide by these terms.

1. Acceptance of Terms

By using our website and mobile app, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please refrain from using our services.

2. User Registration

1. - Users must be at least 18 years old to create an account.


2. - You are responsible for maintaining the confidentiality of your login credentials.


3. - Providing false or misleading information may result in account termination.

3. Ordering and Payments

1. - Orders placed on our platform are subject to availability.


2. - Prices may change without prior notice.


3. - We accept multiple payment methods, including online payments and Cash on Delivery (COD) where applicable.


4. - Orders are confirmed only upon successful payment (except COD orders).

4. Cancellations, Returns, and Refunds

1. - Orders can be canceled before dispatch; once dispatched, cancellation is not allowed.


2. - Returns are accepted only for defective or damaged products, subject to verification.


3. - Refunds will be processed based on the payment method used and may take up to 7 business days.

5. Delivery Policy

1. - We strive to deliver orders within the estimated timeframe, but delays may occur due to unforeseen circumstances.


2. - Customers must provide accurate delivery details to avoid order failure.


3. - In case of non-receipt due to incorrect address details, additional delivery charges may apply.

6. User Conduct

1. - Users must not misuse the platform for fraudulent or illegal activities.


2. - Any attempt to disrupt our services may lead to legal action.


3. - Harassment, abusive behavior, or any violation of local laws is strictly prohibited.

7. Privacy Policy

1. - Your personal data is collected, stored, and processed as per our Privacy Policy.


2. - We ensure secure transactions but are not liable for any third-party breaches.

8. Intellectual Property Rights

1. - All content, including logos, images, and text, is the property of SYNGROC and may not be used without our permission.


2. - Unauthorized reproduction or distribution of our content is prohibited.

9. Limitation of Liability

1. - We are not responsible for any damages and losses arising from the use of our platform beyond our control.


2. - SYNGROC is not liable for any third-party service interruptions, including payment gateways, cash or cheque transactions, and logistics providers.

10. Modification of Terms

1. - We reserve the right to modify these terms at any time without prior notice.


2. - Continued use of our platform after updates constitutes acceptance of the revised terms and conditions.

11. Governing Law and Dispute Resolution

1. - These terms shall be governed by and construed in accordance with the laws applicable in Kolkata, India.


2. - Any disputes shall be resolved amicably, failing which they will be subject to arbitration or legal proceedings in the appropriate jurisdiction.

12. Account Suspension or Termination

1. - We reserve the right to suspend or terminate your account at our discretion, with or without notice, if we believe you have violated these Terms and Conditions or engaged in unlawful activity on our platform.

For any queries, please contact us at +91 98755 48066.