Effective Date: May 03, 2025

At SYNGROC UNIT OF SYNTEXX, we prioritize customer satisfaction and aim to deliver top-quality products. This Refund Policy outlines the terms under which customers may seek a refund or exchange.

1. Eligibility for Refund

• - Product received is damaged, expired, or defective.


• - Incorrect product delivered.


• - Item missing from the order.


• - Product received does not match the description on our website or mobile app.

2. Non-Refundable Items

• - Perishable goods such as fruits, vegetables, dairy, or meat.


• - Items bought during sales, promotions, or with discounts.


• - Products that have been opened, used, or tampered with.


• - Orders placed with incorrect shipping or contact details.

3. Refund Process

• - Contact our support team within 24 hours of delivery via [Insert Email/Phone Number].


• - Share order ID, images of the damaged/wrong item, and a brief description.


• - We will verify and respond within 2–5 business days.


• - Approved refunds will be credited to the original payment method within 7–10 business days.

4. Cancellation Policy

• - Orders can be canceled only before dispatch.


• - Orders once shipped are non-cancellable and non-refundable.

5. Mode of Refund

• - Online payments will be refunded to the original payment source.


• - COD orders will be refunded via bank transfer or store credit, as preferred by the customer.

6. Exchange Policy

• - Replacement can be arranged upon request, subject to product availability.

7. Contact Us

• Email: contacts@syngroc.com


• Phone: +91 98755 48066

SYNGROC UNIT OF SYNTEXX reserves the right to modify this policy at any time without prior notice.